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Alner10
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HP Omen 17 i7 9th gen rtx 2070 crashing

Microsoft Windows 10 (64-bit)

Morning I brought a HP Omen 17 laptop 3 days ago but after one day of having it the laptop it started locking up after installing games on it so I thought it was a software issue so I used HP recovery to install Windows again and it was working until I started installing games on the NVME windows drive again so I made a windows 10 boot usb in case the software from HP was corrupt and again it worked until I started installing games on the drive it crashes on boot barely last 2 mins so I’m going to try and boot my desktop HDD from usb if that that’s possible to see if it’s the NVME drive that’s damaged 

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HP Omen 17 i7 9th gen rtx 2070 crashing

@Alner10 I recommend we run an extensive hardware test to identify the issue and we could then, resolve it accordingly:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

 

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

Alner10
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HP Omen 17 i7 9th gen rtx 2070 crashing

Hi sorry I never replied I sent it back to Currys PC World as it kept passing all the system checks through HP hardware check but still could not boot to windows or would but then crash 30 secs after I botted windows from my ssd from my desktop incase it was the SSD that was failing but still kept doing the same thing I got a refund and just ordred a new one from fresh stock which is coming today so just hoping I don't get a defunct  unit again as I really liked the laptop but if 3rd times the charm then I won't buy another HP machine again 🙂

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HP Omen 17 i7 9th gen rtx 2070 crashing

@Alner10 That's awesome, I'm happy for your new HP device, and I hope it doesn't have any issues too,

It was a pleasure interacting with you and if you wish to help others find the assistance you have, simply click on accept as solution button on my first post to help grow the community.

Take care and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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Alner10
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HP Omen 17 i7 9th gen rtx 2070 crashing

do you happen to know if my laptop would support the Oculus rift s through mini display port or Thunderbolt 3 as it does not have a full size displayport ?

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@Alner10 CLICK HERE TO FIND OUT IF YOUR PC CAN HANDLE VR OCULUS RIFT S

(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions)

Riddle_Decipher
I am an HP Employee

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