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ZoiIoz
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Message 1 of 2
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HP Omen 17 not booting after bios update

HP Recommended
Omen 17-an009ur
Microsoft Windows 10 (64-bit)

Yesterday I received a request from Windows 10 to reboot to complete a system update of my HP Omen 17 laptop, I did it.
The HP bios updater screen appeared, I agreed to update bios.
After flashing and verifying the HP bios updater requested to reboot, I did it.
After that and subsequent reboots my laptop showing a black screen and CapsLock led blinking (5 long and 3 short blinks) and nothing more.
I tried to reboot with holding Win+B keys but with same result.
Can you help me please with this problem?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@ZoiIoz

 

I reviewed your post and I understand that the computer is not booting to Windows after the BIOS update.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

If the caps light is blinking 5 long and 3 short blinks mean a system board failure. However,

I recommend you follow the steps in the below article and roll back the BIOS to the previous version and check if it helps.

 

https://support.hp.com/in-en/document/c02693833

 

If you continue facing the issue, I recommend you contact support and check the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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