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‎12-23-2019 07:13 PM

HP Recommended
Product: HP Omen 17"
Operating System: Microsoft Windows 10 (64-bit)

Hi guys! The battery on my Omen has swelled up to the point of warping my case. Is it a part of the recall? The utility tells me my battery is fine but it obviously is not. Has anyone else had this issue with the Omen 17" and if so how did you get it resolved?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-24-2019 02:33 PM

HP Recommended

@rrdeross Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

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1 REPLY 1

‎12-24-2019 02:33 PM

HP Recommended

@rrdeross Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

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