How do I replace the SSD or know which kind to buy? Then how do I reinstall windows? After getting a failed to boot message I tried the built in repair to keep my files, but that didn't work. The error kept happening. I then tried repair and not keep my files as it downloaded from the cloud. The error message stopped, but it gets to the welcome screen and reboots over and over. I then ran the system diagnostics, and the SSD failed the optimized test. That's where the OS is, and I'm guessing it is dead. Now I am stuck. I don't have a usb drive backup thing. What do I need to do?
you have several possibilities identify the model by opening the computer
or maybe Maintenance and Service Guide look for the same with the reference on it you can try to change it for a bigger one, sometimes the models have a reference, but you can find the same in 256 500gb etc!
check all the same, because a little doubt the product page found, mentions an ssd only but if we look at the manual you could have an ssd and an HDD, it will be necessary to identify if it is indeed the broken SSD the hp test mentions
I appreciate the response. It is indeed the SSD with the issues. That said my only option is to replace it. Since the new SSD won't have an OS on it, I don't see how I can download the cloud recovery tool. Does HP not have a reinstall option that can be downloaded to a thumb drive? I'm on my old win 7 laptop that is barely working right now. I am the registered owner of the laptop, and a customer. I'm not even sure if the new SSD I bought and will pick up later will even work, though. Samsung - 970 EVO Plus 1TB PCIe Gen 3 x4 NVMe Internal Solid State Drive is what I bought. Getting the HP branded windows on it is another issue.
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