HP Omen 17-w200na Battery Swelling and pushed case open

[ekuk1988]

I was using my Omen the other day and it made a cracking/pop sound and shut off, I noticed the case had come apart and looked online to see what was going on and all evidence pointed to the battery.

 

After all the recalls and issues I have seen on this forum it seems to be who you get in touch with depends on how it is resolved.

Can you please point me to someone who can help me out?

[ekuk1988]

I am not sure why it is not letting me post images but every time I upload one it is replacing it with a triangle or no entry image in the post!

[ekuk1988]

For reference here are two success stories:

Success Story 1 

Success Story 2 

Would be great is @Betty0610 would help me out too

[KrazyToad]

@ekuk1988

Welcome to HP Support Community

I would like to help

Since this is a Hardware issue please contact HP Support in your Region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[ekuk1988]

Hi @KrazyToad

Thanks for the info.

I have contacted HP Support in the UK and they litterally told me they have been instructed to advise that swollen batteries are safe and to reffer to a HP (Biast) document that suggests they are safe to use!

Then they close the case immedietly and say I should buy a new laptop.

I don't think this is the correct way to deal with an unsafe battery and I will never ever be buying a HP product again and will instruct my clients to avoid them also as they provide no support when supplying defective and dangerous hardware.

I appreciate you are trying to help but the reason I reached out here was because I am litterally getting nowhere with HP UK Support over the phone or via email.

I was hoping that they would read the cases where battereiss have been replaced outside of warranty but they just ignore what I am saying and just repeat the HP document information.

I must stress that the general consensus for swollen batteries is that they should not be used and are not safe as if they split or crack they can explode and cause fire!

[KrazyToad]

@ekuk1988

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.