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MELIKxOMEN
Level 1
6 5 0 2
Message 1 of 14
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HP Omen 2020 RTX2060 10th gen I7 Battery Lasts only 1hr

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Microsoft Windows 11

Hello dears,

 

I have HP Omen 15-ek0xxx 2020 RTX2060, i7-10750H. When I'm just browsing the web, doing not much the battery lasts maximum for 1 hour.

I did hp tests and everything passed well.

When i checked battery specs, it should last for at least for 4-6 hrs.

cycle count is only 199

 

how could be wrong?

13 REPLIES 13
Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,697 139 149
Message 2 of 14
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Hi @MELIKxOMEN 

 

Welcome to the HP Support Community. I see that you are facing battery-related issues with your HP Omen 15-ek0xxx 2020 RTX2060, i7-10750H. Please be assured that we are here to help you with it.

 

May I know if you have made any recent hardware or software changes to your system?

 

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 


1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

 

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 
 

Additional help can be found in the below articles: 

 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

 

Battery Indicator Light Turns On and Off While Battery is Charging 

Please update the BIOS one more time and check for the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,697 139 149
Message 3 of 14
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Hello @MELIKxOMEN

 

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
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MELIKxOMEN
Author
Level 1
6 5 0 2
Message 4 of 14
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Hello dear,


Didn't have a time to spend with laptop. I'll reply as soon as I do all the steps you suggested to do.

 

Thanks

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Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,697 139 149
Message 5 of 14
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Thanks for your response 🙂

Sure, please try the steps and let us know the outcome of it.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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MELIKxOMEN
Author
Level 1
6 5 0 2
Message 6 of 14
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Hello. I did the first part.

 

What you mean by "do the same with Microsoft ACPI-Compliant Embedded Controller"?

 

Should i just search for updated driver (lastest driver is already installed).

Or should i drain battery to 15%, then uninstall the driver, then remove battery etc....?

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october3
Level 3
32 30 1 9
Message 7 of 14
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Did it help?

 

I have the same laptop, exact same issue, the battery time is awful, but it always has been...

1 person found this reply helpful
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MELIKxOMEN
Author
Level 1
6 5 0 2
Message 8 of 14
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Nah, still same battery life. 
i just decreased screen refresh rate from 300hz to 60hz + i turn off keyboard light when on battery and these give me a little bit better battery. 

i think ill try another brand laptop next time... 😞

1 person found this reply helpful
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Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,697 139 149
Message 9 of 14
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Thanks for your response @MELIKxOMEN 

 

I would suggest you please try the steps from 1 to 12. Once done, follow the same instructions for Microsoft ACPI-Compliant Embedded Controller from point 1. to 12. Let me know the outcome of it.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,697 139 149
Message 10 of 14
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Hi @MELIKxOMEN 

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
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