HP Omen 5010nr Screen Cracked Due To Hinge Issue

[DannyJayFuller]

I bought my Omen refurbished, and after the refurbisher's 90 day warranty ran out, it began suffering the hinge issue that seems to befall most Omen units from the initial 2014 batch (loose hinge, screen coming off). I use the laptop daily for work and it wasn't a dealbreaking issue, so I was determined to live with it, but a couple days ago when I popped the screen back in place(it pops out sometimes when I open or close the laptop), the bottom right of the screen cracked. The touch screen is non-functional, and if I turn it on, it will simply give crazy touches all over the cracked area, not letting me use the device.

The cracking is getting worse and worse each day. I tried to find a repair part, but the options are far from cheap due to most part suppliers discontinuing support for this old laptop, and the procedure is dicey. What can HP do for me in this matter? Is there a way to get service despite the expired warranty, since the 2014 Omen's hinge troubles are a well-known and well-documented common issue? 

[Riddle_Decipher · Accepted solution]

@DannyJayFuller

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

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Regards,

[Ejm095]

I need help!!! Same problem but I brought my omen laptop brand new in December! Hinge caused laptop to crack now can’t even charge it!!!!

please someone tell me who can contact to fix/replace