04-13-2017 05:24 PM
04-14-2017 12:23 PM
I understand that the touchscreen is not working on your Omen notebook and the features in the control center as not responding.
Don't worry, I will be glad to help.
Have you checked the touch screen in recovery manager?
May I know the model number of your notebook? Click here for assistance.
Recommend you run a system test on your computer to make sure all the components are working fine. Click here for assistance.
If the test fails, please contact our phone support for the service options available.
If the test passes, please boot the computer to recovery manager by tapping F11 repeatedly on startup.
Once the computer boots to the recovery manager, check if the touchscreen responds, of the touchscreen does not respond, please contact our phone support to have the screen replaced.
For other troubleshooting steps, please refer to this HP Article.
Keep me posted.
I am an HP Employee
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