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Student
Posts: 1
Member Since: ‎04-13-2017
Message 1 of 2 (203 Views)

HP Omen Control/Touchscreen not working!

Product Name: HP Omen 15"
Operating System: Microsoft Windows 10 (64-bit)
I purchased an open box HP Omen, and it arrived today. I searched all over and could not find the Control Center. I checked online, updated all my drivers and downloaded the Control Center, but it does NOTHING. I've uninstalled it AND the Event blah blah over and over and nothing. I also discovered that the touchscreen doesn't work either. I understand I purchased an open box item, but it seems like an HP tech updated the thing to Windows 10 and didn't bother to make sure it worked correctly. I need help.
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HP Support Agent
Posts: 7,255
Member Since: ‎10-12-2016
Message 2 of 2 (178 Views)

Re: HP Omen Control/Touchscreen not working!

Greetings @duckboystump

 

I understand that the touchscreen is not working on your Omen notebook and the features in the control center as not responding. 

Don't worry, I will be glad to help. 

Have you checked the touch screen in recovery manager?

May I know the model number of your notebook? Click here for assistance. 

 

Recommend you run a system test on your computer to make sure all the components are working fine. Click here for assistance. 

If the test fails, please contact our phone support for the service options available. 

If the test passes, please boot the computer to recovery manager by tapping F11 repeatedly on startup. 

Once the computer boots to the recovery manager, check if the touchscreen responds, of the touchscreen does not respond, please contact our phone support to have the screen replaced. 

For other troubleshooting steps, please refer to this HP Article

 

Keep me posted. 

Chimney_83
I am an HP Employee

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