HP Omen D17 black screen randomly appearing

[Stan944]

Hello,

I recently got random black screens on my new HP OMEN D17 (I bought the PC 10 months ago), one time one months ago and one time a few hours ago. For both times, I pushed the power button to shut down the computer and then relaunched it, the screen then got back working as normal.

I am wondering if this problem known on this model of computer, and if yes, if there is something that I can do to stop it occuring (such as driver updates)  ?

Stan944

[Kuroi_Kenshi]

Hi @Stan944,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Update Graphics Drivers

Check for Updates from NVIDIA or AMD:

• Go to the official NVIDIA or AMD website, depending on your graphics card.
• Download and install the latest drivers for your specific graphics card model.

Update through Windows:

• Press Win + X and select Device Manager.
• Expand Display adapters, right-click on your graphics card, and select Update driver.
• Choose Search automatically for updated driver software.

2. Update BIOS

1. Go to the HP Support website.
2. Enter your product information (HP Omen D17) and select Submit.
3. Navigate to the Software, Drivers, and Firmware section.
4. If there's an available BIOS update, download and install it, following the on-screen instructions.

3. Check for Windows Updates

1. Press Win + I to open Settings.
2. Go to Update & Security -> Windows Update.
3. Click Check for updates and install any available updates.

4. Adjust Power Settings

1. Press Win + X and select Power Options.
2. Click Additional power settings on the right.
3. Select High performance or Balanced plan, and click Change plan settings.
4. Click Change advanced power settings.
5. In the Power Options box, expand PCI Express -> Link State Power Management, and set it to Off.
6. Click OK to save changes.

5. Disable Fast Startup

1. Press Win + X and select Power Options.
2. Click Choose what the power buttons do.
3. Click Change settings that are currently unavailable.
4. Uncheck Turn on fast startup (recommended).
5. Click Save changes.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,