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‎07-22-2022 04:33 AM

HP Recommended
Product: OMEN Laptop - 15-dh1087nr
Operating System: Microsoft Windows 11

The HP Omen Gaming Hub freezes up whenever I click an option to navigate within the program. The program will consistently load to its initial screen and proceed to lock up immediately whenever I click on any available option. For example, if I click on the taskbar shortcut or use the Omen Key on my keyboard, the program has no problem loading; once I click on any option such as "Performance Control," "Lighting," or "Omen 15" to navigate the program: the screen does not change, the mouse icon is immediately stuck as the pointer (hand) icon, the program is unresponsive, and the only way to close the program is either through task manager or turning off/restarting the computer. This has become a serious problem as I cannot adjust the fan setting manually so during classes, my fan is on full blast, and during gaming sessions, my fan will be inactive, allowing my device to overheat. Further, I cannot use any other HP Omen Gaming Hub functions. My operating system and all related drivers are up to date. Restarting the computer has also failed to yield any results. If there are any solutions to my problem, I am eager to hear them.

Category:
6 people had the same question
1 REPLY 1

‎07-23-2022 10:34 AM

HP Recommended

Hello @Sll0218 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

Your notebook model is only certified for Windows 10 by HP !

 

Try ...

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.36 Rev.A31.9 MBMay 9, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

 An available BIOS update resolves a specific issue or improves computer performance.

  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

 "

 

(2) Reboot

(3) Install/Update

NVIDIA High-Definition (HD) Graphics Driver

27.21.14.5241 Rev.B727.7 MBDec 14, 2020Download

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(4) Reboot and test again ... 

(5) Please report your results

 

(6) If it still does not work ... ... ...

=> Use HP Cloud Recovery to reinstall your system <=

 

See HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10
https://support.hp.com/us-en/document/ish_4374279-4216685-16

 

- Use different usb flash drives (usb 2.0, usb 3.0) to test

- Safeley remove the drive before use

https://www.howtogeek.com/776373/safely-remove-usb-drive-on-windows-11/

https://www.howtogeek.com/685934/how-to-safely-remove-a-drive-on-windows-10/

 

(7) Please report your results

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