HP Omen Keeps Resetting By Itself Instead of Sleeping

[ub6424]

Hello @eric563679 

Check again outside of Windows !

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[eric563679]

Hi there,

I ran all system tests and component/hardware tests again, resulting in no error messages. The only error message that I saw so far was that corrupted file that I mentioned, but after reading online, it apparently doesn't affect booting up the OS, so I'm not sure what else to do...

[ub6424]

Hello @eric563679 

Windows does not work correctly. Please reinstall it.

(1) Backup <all> personal data (documents/pictures/videos etc...) to external <USB hard drive>

(2) Please reinstall your operating system !

You need to prepare bootable <USB flash drive>

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Information: Your product number is supported: 2B1J8AV

(3) Please report your results

[eric563679]

Hi,

Factory resetting and reinstalling Windows did not work. I tried that before, and it didn't work. I tried it again, and it still didn't fix it.