HP Omen Laptop 15-dh1018na - Slight Freeze Every 1 Second

[JMH0021]

For the past few months, I have noticed that my HP Omen 15 experiences a slight pause/freeze approximately every 1 second. This occurs even when I am not running applications; I notice it when I am simply moving my mouse slowly from left to right - I can see it pause slightly. The same occurs when I am using simple applications like Word, etc. The tempo at which the freeze occurs is not random; rather, it literally occurs according to a consistent pace - about every second. Additionally, when I put my ear close to the laptop, I can hear a very feint, soft buzzing noise which stops every 1 second - this coincides perfectly with when the freezes occur.

I have tried reinstalling windows, updating to the latest drivers and updating to the latest BIOS (using HP Assistant). Nothing has worked.

I bought the laptop brand new around February of this year and initially did not have these problems.

Can anyone help me?

Thanks

[JMH0021]

Just to clarify the feint buzzing noise - based on some further research, the noise appears to be what is commonly described as 'coil whine' or 'capacitor squeal'. Again, every time this sound pauses, my PC also pauses. I think I may need to contact HP as my laptop is still under warranty.

[Echo_Lake]

 @JMH0021

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.
 

I understand that your HP notebook is not working correctly and its operation is noisy, it seems like hardware related issue with the computer and to fix this issue, your computer needs to be serviced.

As you've performed the most relevant troubleshooting steps and the issue persists. I would request you to reach out to our Support and Support Engineer to check the available service options to physically diagnose the computer.  ​​​​​​HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

[JMH0021 · Accepted solution]

Hello, thank you very much for your response. I wanted to give an update on this post as I managed to figure out the problem.

I sent the laptop to a local repair center; they were unable to replicate the micro-stutter I was experiencing and sent it back.

Upon receiving the laptop back, I proceeded to reinstall software and discovered that the iCUE4 software that comes with my Corsair headphones was causing the stutter. Uninstalling this software fixed the problem entirely.

I hope this proves useful to anyone experiencing this problem in the future.

kind regards,

Jeremy

[Echo_Lake]

@JMH0021

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.