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Nidstang
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Message 1 of 2
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HP Omen Laptop Battery Issues

HP Recommended
HP Omen 17-an188nr
Microsoft Windows 10 (64-bit)

I bought a HP Omen laptop a little over a year ago. And I am having bad battery issues. My battery barely lasts half an hour before my computer shuts off. I do not get "low battery" notifications, and even though I have set up low-batter plan options, they never kick in because my computer dies too quickly. Monitoring my battery, it seems to just die after it reports ~30-40% or so. Upon rebooting my computer, it says it has 0% battery, but then once plugged in it jumps back up to 50% in like 10 minutes or so.  

 

All this is for basic use: web browsing/word/etc, not during gaming. I only play games plugged in. 

 

I'm hoping that my battery hasn't gone bad this soon. Like I said, my computer is only a little over a year old. I'd hate to have to send in my computer for a new battery already. Any help would be appreciated. Thanks. 

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Nidstang Welcome to HP Community!

 

I understand that you are facing issues with the battery.

 

I have a few steps listed below that should help you resolve this concern: 

Unplug the charger and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type, and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for a minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

 

Also, update the BIOS and check.

 

let me know how that pans out,


And the answer to the above question will help me, help you!


Keep me posted, and if any of the above questionnaires helped resolve the issue, 


Mark this post as an "Accepted Solution".
Good luck.

 

 

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