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07-16-2021 09:44 AM - last edited on 07-19-2021 03:03 PM by RodrigoB
First ever community post ...
I have an HP Omen 15 dc-100 from a few years ago that recently froze and stopped working. At the time of initial freezing, my wife was playing a game and it's possible that overheating was the issue, but I'd like to explore all options before I assume that's the issue.
Whenever I try to boot it up, the omen logo and the loading dots appear, but after a few rotations the dots freeze and nothing ever happens after that (I've tried leaving it on overnight).
Sometimes after the first freeze it will reboot and come up with the "Preparing automatic recovery" screen, but then it will freeze again.
There was once instance where after leaving the laptop off overnight it booted all the way into Windows, but shortly after logging in it froze and returned to the previously described behavior.
I've run all of the extensive HP diagnostic tests and found no issues. Given all this, I don't think it's a hard drive or RAM issue.
My next step was to try to update the BIOS, but after following the steps on HP's website I always get stuck after running the downloaded bios update executable (sp111079.exe in my case). I specify the directory to install to (I've tried locations on the hard drive and on an empty 64 GB USB flash drive) and it creates a file called "BIOS_Update.EXE", but that's it. Every guide I've read seems to indicate there's an "HP BIOS Update and Recovery" application that should auto run and allow you to create a bootable USB drive from there, but it never runs.
The step that I never get to is step 9 in the following guide:
If you need more information I can provide.
Any suggestions as to how I can move forward? Thanks.
07-22-2021 02:43 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I understand that your HP notebook is not working correctly.
I appreciate your efforts to try and resolve the issue. I would suggest performing a system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed.
While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
- Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10)
- Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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