HP Omen Laptop Is Brand New And Running Terribly.

[ross77]

So basically I got this brand-new computer in December 2020, and it is already hitting 95 degrees temperatures and I'm scared that it is going to destroy my computer and I really need a fix to these high temperatures and need it to run better because right now it's running very badly.

The Specs Are:

2070 super with max q design

i7 8750

16 GB of ram

[KrazyToad]

@ross77

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

If the issue persists run an Extensive Test

- Shut down the Notebook completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[ross77]

Hello, I tried updating the things in the hpsa and it didnt work but my computer wont let me update because when it gets to like 98 percent it says unable to complete update undoing changes. @KrazyToad

[KrazyToad]

@ross77

Welcome to HP Support Community

I would like to help

Delete both the HPSA and the HPSA framework from control panel

right click on the start button, choose CONTROL PANEL >

choose PROGRAMS >

choose PROGRAMS & FEATURES >

right click on HP SUPPORT ASSISTANT >

choose UNINSTALL

Note: repeat the same for HPSA FrameWork

Restart the Notebook and then download HPSA again https://support.hp.com/us-en/document/ish_3152513-2896757-16

You can also refer to this Link: https://support.hp.com/in-en/document/c03601631

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.