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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN by HP - 17-w253dx
Microsoft Windows 10 (64-bit)

I have a OMEN by HP - 17-w253dx gaming notebook. A few months ago, I lost the original charger. I was informed by HP customer support that they do not sell that charger individually, so I bought a 3rd party charger by PWR+ that claimed to work on my laptop model. The new charger only charged the laptop while it was powered off. So, I exchanged the charger for a new one by PWR+, and have the same issue.

 

I need a charger that will power and charge my laptop while it is in use. I have read and followed the advice of dozens of posts on these support forums, but nothing has worked.

 

What steps can I take to either troubleshoot the problem, or get a new charger that works properly?

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Welcome to the HP Support Community  @JohnL6 

 

Your specs say that your model came with a 150 W AC power adapter.

 

https://support.hp.com/us-en/product/omen-by-hp-17-w200-laptop-pc/13823501/model/15257381/document/c...

 

Then in your manual it lists your AC as Part Number:   776620-001

 

http://h10032.www1.hp.com/ctg/Manual/c05356862

 

HP Parts Store:

 

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=A9686BC36F364D0CA80021ED4457C070&SearchIn=P...

 

eBay:

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=776620-001+genuine+original&_sacat=0&LH_TitleDesc=0&L...

 

Make sure the AC has the HP logo stamped on it.

 

REO

View solution in original post

2 REPLIES 2
HP Recommended

Welcome to the HP Support Community  @JohnL6 

 

Your specs say that your model came with a 150 W AC power adapter.

 

https://support.hp.com/us-en/product/omen-by-hp-17-w200-laptop-pc/13823501/model/15257381/document/c...

 

Then in your manual it lists your AC as Part Number:   776620-001

 

http://h10032.www1.hp.com/ctg/Manual/c05356862

 

HP Parts Store:

 

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=A9686BC36F364D0CA80021ED4457C070&SearchIn=P...

 

eBay:

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=776620-001+genuine+original&_sacat=0&LH_TitleDesc=0&L...

 

Make sure the AC has the HP logo stamped on it.

 

REO

HP Recommended

Thank you so much for the detailed response! I wish I had spoken to you first instead of HP customer support. I have ordered a new charger, and will get back to confirm whether it worked or not.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.