• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-11-2021 03:58 PM

HP Recommended
Product: HP Laptop by Omen Model 15t-dc000
Operating System: Microsoft Windows 10 (64-bit)

I was simply watching a youtube video when my laptop shut off completely. 

There was no overheating, I checked the temperature and it was around 60C on the GPU and CPU, and well I was watching a youtube video. 

 

The laptop wouldn't turn on again. 

 

I tried:
Almost everything HP suggests to get a PC to start up

Holding the power button
Removing devices
Changing wall adapters (battery appears to be charged), so I conclude charger works
Leaving it to sit for a day
The computer still won't turn on. No fans, no screen, no anything except for a blinking light. 

I did not try:
Disconnecting battery from board, the battery is internal and I don't want screw around with this laptop

The power button and the charge light blink in a certain cycle, about 5 seconds on and 1 second off
I read the forums and that suggests something is wrong with the system board (https://support.hp.com/us-en/document/c01732674) 
I think this computer needs something to be done with the board. What should I do? Is there anything I can solve by own? 
I'm heading to a PC repair shop to run some diagnostics and possibly see what someone has to say about it. 

1 REPLY 1

‎01-14-2021 09:08 AM

HP Recommended

@scibust

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

It looks like a hardware issue and I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.