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04-21-2021 09:32 AM
I haven't even had this laptop for a year yet and it started having audio issues this week. When ever audio is played there is a crackling/fluttering sound coming from the right side of the laptop. The crackling isn't constant but when it does make the sound the audio sometimes seems to become louder or softer. I tried running a diagnostic on the audio using the HP support assistant program but it came back with everything is working properly. The laptop is still under warranty but wanted to see if there is anything I can do before I have to go take it in to get fixed?
04-24-2021 08:14 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Here is a link to a document that offers some troubleshooting steps to crackling sound from speaker issues: HP Notebook PCs - No Sound or Distorted Sound from Speakers (Windows 10). Please try out the steps and let me know the results.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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