HP Omen MAX 16 having issues after opening lid

[CookiesNCreme]

Good afternoon everyone,

Bought this laptop 2 weeks ago, and almost immediately I have noticed an issue with the power. Several times after using it for a long time, often for gaming, I find that I open up the lid the next day and the laptop won't boot up. Pressing the power button does not do anything either, and I have to hard reset my laptop. 

I've contacted support for help, and they did everything such as updating BIOS and drivers and changing power settings, but the issue persists. I'm pretty sure this is a hardware issue, especially as several others also had the same issue as I have. Apparently, the hall sensor is too close to the heat sink, which may lead it to malfunction. Unfortunately, support refuses to let me send in my laptop unless it does every diagnostic possible, including re-installing my OS. It's likely that they are also valid, but from everything that I have done and seen them done, I very much doubt it is a software issue; it's why I haven't re-installed my OS because it would take hours for me to re-import all the data on this laptop. I have no idea what to do and what I could do to get rid of this issue, because it is definitely driving me nuts. Is there any fix I can do to prevent the hall sensor from malfunctioning, or should I just bite the bullet and have support re-install my OS so I can send it in?

[VikramTheGreat]

Hi @CookiesNCreme,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how concerning it is to experience power issues on your new OMEN MAX 16-ak0000 Gaming Laptop, especially after long gaming sessions. You've done a thorough job trying to resolve this, and I appreciate your patience.

Based on your description, the issue where the laptop fails to power on after extended use and only responds to a hard reset may be related to the hall sensor, which detects lid position. If it’s exposed to excessive heat near the heat sink, it may misinterpret the lid status and prevent booting.

HP Recommended Steps Before Service

To proceed with service or repair, HP requires that all diagnostics be completed. Here’s what we recommend:

1. Run HP PC Hardware Diagnostics (UEFI)
   • Restart your laptop and press F2 repeatedly during boot.
   • Select System Tests > Extensive Test and run all available diagnostics.
   • If any test fails, note the 24-digit failure ID and save a screenshot or photo.

👉 HP PC Hardware Diagnostics | HP® Support
 

1. Use HP Support Assistant
   • Download and install from:
     👉 HP Support Assistant | HP® Support
   • This tool helps log issues and may initiate a service request automatically.
      
2. Update BIOS and Drivers
   • Visit the official driver page for your model:
     👉 OMEN MAX 16 inch Gaming Laptop PC 16-ak0000 (A4UX6AV) | HP® Support
      
3. Power Reset
   • Disconnect the charger.
   • Press and hold the power button for 15 seconds.
   • Reconnect the charger and try powering on.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat

[CookiesNCreme]

Hey there,

Thank you for the response. I have tried everything here or have tried it before, but the issue still persists, and the laptop did not detect any issues. I am not sure what to do from here.

[VikramTheGreat]

Hi @CookiesNCreme,

Thank you for getting back and letting me know that the issue is not fixed.

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support