HP Omen OMEN Laptop - 15-en0013dx BSOD

[Ax3p0tt3r]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: https://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-Omen-OMEN-Laptop-15-en0013dx-BSOD/m-p/8370173#M468... 

Did you manage to resolve your issue? I have the same problem on me en00002ax, the only thing that works for me is disabling turbo boost on my CPU. If I turn it back on I eventually face the same issues. Never buying an HP Laptop again. 

[rockwellc]

Nope, haven’t resolved it. I’ve tried everything I could think of and haven’t been able to get any answers.

[ub6424]

Hello @rockwellc 

In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges should be renewed
- The function of the fan(s) must be checked

- Short circuit test

- General cleaning ...

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[Ax3p0tt3r]

Just disable the CPU turbo boost. It'll most likely fix your issues and make your laptop usable again. 

Here's a guide if you don't know how to..

https://youtu.be/tl4Fs-ZjlkA

[ub6424]

Hello @Ax3p0tt3r 

>Just disable the CPU turbo boost. It'll most likely fix your issues and make your laptop usable again.

This is not a solution for a gaming notebook ! The technical problem must be solved, see my previous post.

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[rockwellc]

Thermal paste and cleaning on a barely year old laptop? Issues started happpening before the year warranty was even up. Not so sure about that. 

[ub6424]

Hello @rockwellc 

High temperatures in the long term dry out the thermal paste and it loses its function!

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️