HP Omen Order was cancelled without any proper reason

[DKumar7]

MY Omen order was cancelled the next day after the payment was cleared from the bank. The support given was as simple as it was a system error and nothing HP can do to resolve it. Given this was an error from HP  least they can do is confirm that they will refund the money or re-order the cancelled order. But neither was an acceptable choice and no other help was given. Regret choosing HP after my being with Alienware/Dell for over 10 years.

[Dragon-Fur]

@DKumar7 

Our Community cannot help directly.  We are not HP Sales.

That said,

• I have submitted a request that someone take a look.
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[Riddle_Decipher]

@DKumar7 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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