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IMR8804
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Message 1 of 2
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HP Omen Random Shut Down

HP Recommended
Omen 15T-dh100
Microsoft Windows 10 (64-bit)

Hello, 

 

I have an omen 15t-dh100 that will randomly shut down when the charger is disconnected. I have talked to an OMEN representative who was really helpful but the problem persists. The only thing I have done to the laptop is put in a Samsung NVME and all of those drivers are up to date. So far I have done....

  • updated bios to F15 
  • Updated GPU driver via the Nvidia application
  • Updated all of the other drivers that are listed on the HP site
  • Updated windows components

I've had this for two months now and sending this out isn't quiet an options because this is my work computer.  I'm hoping this is just a failing RAM stick (Unlikely). I will run some more of the built in HP Diagnostic tools but if anybody had this issue and resolved it please share what you did.

 

Thanks

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@IMR8804

 

I reviewed your post and I understand that the computer shuts down when you unplug the charger.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you run a test on the battery following the steps in the below article and make sure whether it is a software or a hardware issue.

 

https://support.hp.com/in-en/document/c04700771

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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