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12-29-2021 03:01 AM - last edited on 01-03-2022 11:22 AM by JessikaV
I got an issue with my HP Omen 15-dh1096ng,
sometimes, be it during browsing the Net, watching a movie, Gaming or when my laptop is idle, my screen suddenly turns black and after a few seconds it comes back again and it is set to maximum brightness. Using the Fn keys to change the brightness have no effect even though the small column appears and goes up or down. Even changing in the Settings for Brightness doesn't affect it. The only thing that helps is to restart the laptop, which is really unnecessary...
My drivers are all up to date, Windows Update and Nvidia Geforce Experience have no new updates.
I even changed the battery setting from HP Recommended to the normal Recommended (it helped for a few days)
Sometimes this brightness problem comes every day, sometimes only every few days. Seems to be random what time it comes. Also it appears if the laptop is running on battery or plugged in.
Hope anyone can help me
01-29-2022 06:02 AM
Welcome to the HP Support Community!
I have gone through your Post and would like to help.
As I understand, your HP Omen laptop screen suddenly get black and then maximum brightness randomly.
I have a few recommendations to fix this issue:
- Update your Notebook computer to latest BIOS to F.31 from HP.COM.
- If issue persist then try doing a Reset PC Keep my files inside windows.
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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