This is a brand new Omen 2S, just set it up today. The second screen drops out after around 5-10 minutes (triggers the Windows device disconnect sound) and has to be manually turned on again. It doesn't matter if the screen has nothing in it or is actively used (when it drops out, anything in the window gets pushed to the main screen). Haven't even played a game on it yet, so it isn't from overheating or system stress. The screen also doesn't turn on automatically after rebooting, it always has to be manually turned on.
What I've tried:
- Updating Nvidia driver
- Updating the BIOS
- Updating Windows 10
- Updating Omen Command Center / Omen Drivers
- Updating HP software through the Windows Updates
- Turning off the screen auto sleep setting in Omen Command Center
- Turning off all sleep settings in Windows power settings
Anything else I should try, or is this laptop defective?
I also tried resetting Windows per other similar posts and had no luck with that either.
Since I haven't had any answers, and since HP's website says it is out of warranty despite being purchased a few days ago and shipped / sold by Amazon as new, I'm just going to reset Windows again and return this to Amazon as defective. I'm incredibly disappointed and will look elsewhere for a gaming laptop.
I work in IT for a school district that was considering Omen products for our High School eSports teams; I was actually tasked with checking out different manufacturers' gaming lines and thought the Omen 2S seemed pretty cool, so I bought one for myself. I will definitely advise against purchasing Omen products, citing this experience with poor quality control and difficulty in getting device support from actual HP representatives (I don't mean to disparage the volunteers on this forum; my disappointment is directed at HP).
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