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HP Omen X 2S Second screen keeps dropping connection.

HP Recommended
OMEN X 2S 15
Microsoft Windows 10 (64-bit)

This is a brand new Omen 2S, just set it up today. The second screen drops out after around 5-10 minutes (triggers the Windows device disconnect sound) and has to be manually turned on again. It doesn't matter if the screen has nothing in it or is actively used (when it drops out, anything in the window gets pushed to the main screen). Haven't even played a game on it yet, so it isn't from overheating or system stress. The screen also doesn't turn on automatically after rebooting, it always has to be manually turned on.

 

What I've tried:

 

- Updating Nvidia driver

- Updating the BIOS

- Updating Windows 10

- Updating Omen Command Center / Omen Drivers

- Updating HP software through the Windows Updates

- Turning off the screen auto sleep setting in Omen Command Center

- Turning off all sleep settings in Windows power settings

 

Anything else I should try, or is this laptop defective?

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HP Recommended

I also tried resetting Windows per other similar posts and had no luck with that either.

 

Since I haven't had any answers, and since HP's website says it is out of warranty despite being purchased a few days ago and shipped / sold by Amazon as new, I'm just going to reset Windows again and return this to Amazon as defective. I'm incredibly disappointed and will look elsewhere for a gaming laptop.

 

I work in IT for a school district that was considering Omen products for our High School eSports teams; I was actually tasked with checking out different manufacturers' gaming lines and thought the Omen 2S seemed pretty cool, so I bought one for myself. I will definitely advise against purchasing Omen products, citing this experience with poor quality control and difficulty in getting device support from actual HP representatives (I don't mean to disparage the volunteers on this forum; my disappointment is directed at HP).

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@aRobot

 

I reviewed your post and I understand that the connection to the second screen keeps dropping.

 

I apologize for the inconvenience caused and don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

How is the monitor connected to the computer?

 

For the warranty issue, I recommend you submit a warranty dispute and the concerned team will update the warranty as the invoice.

 

Refer to the below article for more information.

 

https://support.hp.com/us-en/document/c05084516

 

For the display issue, I recommend you perform a reset on the computer and check if it helps.

 

Refer to the below article for detailed steps.

 

https://support.hp.com/in-en/document/c04742289

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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