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‎04-11-2022 06:27 AM

HP Recommended
Product: OMEN X by HP 2S 15-dg0008ur
Operating System: Microsoft Windows 11

My laptop is overheating badly and the processor is throttling. It gets to the point that my laptop turns off when watching a movie. I wanted to know if changing the cooling system completely could help? What is the name of the cooling system model on my HP Omen X 2s 15-dg0008ur laptop? And where can I buy it?

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1 REPLY 1

‎04-14-2022 06:19 AM

HP Recommended

Hi@Yernazario,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing Overheating Issues so looking to purchase the cooling system for the HP Omen X. 

 

You can check this link for the OMEN X by HP 2S 15-dg0000 Laptop PC series Manual. https://support.hp.com/us-en/product/omen-x-by-hp-2s-15-dg0000-laptop-pc-series/26122186/manuals

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

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