HP Omen X 2s - Processor is throttling

[Yernazario]

My laptop is overheating badly and the processor is throttling. It gets to the point that my laptop turns off when watching a movie. I wanted to know if changing the cooling system completely could help? What is the name of the cooling system model on my HP Omen X 2s 15-dg0008ur laptop? And where can I buy it?

[Dilip_18]

Hi@Yernazario,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Overheating Issues so looking to purchase the cooling system for the HP Omen X. 

You can check this link for the OMEN X by HP 2S 15-dg0000 Laptop PC series Manual. https://support.hp.com/us-en/product/omen-x-by-hp-2s-15-dg0000-laptop-pc-series/26122186/manuals

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!