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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎07-12-2020 01:54 PM

HP Recommended
Product: HP Omen 15
Operating System: Microsoft Windows 10 (64-bit)
My laptop battery had died due to the overheating problem with the HP Omen. Warranty has expired, and recently the battery has swelled and forced the keyboard out. Is it safe to use, and can I remove the battery or do a replacement?
3 REPLIES 3

‎07-12-2020 07:31 PM - edited ‎07-12-2020 07:31 PM

HP Recommended

@Prophanity 

 

Yes its safe to remove the battery and I would advise it.

What is your model (product number) of your laptop?

Press Control/Alt/S for the information menu in windows
Or
Go to the Start menu and scroll to H/HP Help and Support/HP Support Assistant.
Open the program and click on your computer in the list.
The Product Number will be listed there.

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‎07-12-2020 07:36 PM

HP Recommended

@Prophanity 

 

Please read the following discussion

 

            https://h30434.www3.hp.com/t5/Gaming-Notebooks/Can-I-use-my-HP-Omen-Laptop-without-a-battery-and-sti...

 

Regards.

BH
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‎07-12-2020 08:16 PM

HP Recommended

Yes the battery missing wont have a power backup if the power went out. But I still ask what the model number is to reference the correct Manual.

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