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‎05-04-2020 06:03 AM

HP Recommended
Product: OMEN by HP Laptop 15-dc1xxx
Operating System: Microsoft Windows 10 (64-bit)

I have been using the laptop for half a year, today, woke up, turned it on and there is no wifi, quite literally, there is not even an option to choose it. Please, help, I need to my studying!!!

1 REPLY 1

‎05-12-2020 06:00 PM

HP Recommended

@Denis24

 

Welcome to HP Support community.

 

Have you run a wireless card test on your computer?

 

Download and install the HP Hardware diagnostics tool from this link. 

Once installed, shut down your computer.

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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