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Tardis40
Retired
Retired
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Message 11 of 65
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@DocRenz,

 

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Tardis40
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Reelhouse
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Message 12 of 65
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This is happening to me as well. As a matter of fact i'm returning the laptop today due to this issue. HP blames it on Microsoft/Win10/Etc but that just isn't the case. I'm a 30+ year hardware professional/engineer complete with multiple degrees and certificates (including HP's own MasterTech Cert). I've even troubleshot this laptop to the conclusion that it is power related somehow. I can get a decent frame rate (we will use World ofWarcraft as the benchmark here) for a period of time then it just goes to nothing. I can actually regain frame rate by unplugging the charger for a few minutes, which while unplugged the frame rates gets EVEN worse (say down to 3 to 4 FPS at this point), then plugging it back in. It will shoot up to 60-80fps, even higher, with WoW running on Ultra. This tells me there is a power constraint when the charger stops actively charging the laptop, even though it is plugged in. As soon as it hits 100% and goes into a powered/non charging mode the frame rate starts to drop again...

 

I'm sure this can be fixed but i'm affraid I can't wait to see what happens. I'm going to keep using my 1.5yr old 17'' Asus ROG with the 865 chip, which is performing substantially better than this unit!

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Sniperstorm2
Level 2
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Message 13 of 65
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I the problem I think you are having is the CPU keeps throttling down to 800mhz.   I have the same exact issue. I went to power setting and changed the processor power management setting from 5% to 100% and it seems to correct the issue. Give it a try and report back

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Reelhouse
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Message 14 of 65
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I wish I had time to keep on messing with it but it was under a 30-day return so it's gone. I think I set those at 100% on both battery and plugged in but i could be wrong.

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Sniperstorm2
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Message 15 of 65
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here is what I did learn this AM. I looked into my other laptops. My Lenovo Y-50 does the exact same thing, and my HP Star Wars laptop does it also. So I  think it must be a windows 10 thing with laptops.

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Reelhouse
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Message 16 of 65
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Good to know, I have the SW Edition as well! With the Nvidia chip. So I will play with that. I replaced the HP with an Asus ROG with the newer 1080 chip and it doesn't do it, FWIW.

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DocRenz
Level 1
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Message 17 of 65
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Sorry but Windows 10 isn´t the Problem. That´simply **bleep** 😉

Me and 12 other people in the German HP forum have the same issius with the Omen 17 Laptop.

And we have found a solution on our own.

The failure is the AC Adapter.. 120 Watt are way to underpowerd for this type of Laptop.

So we testing it with a 150 Watt HP Smart AC Adapter... And? it works! No FPS Drops anymore!

Greetings from Germany

Sniperstorm2
Level 2
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Message 18 of 65
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Awesome. Can you post the link to the adapter you picked up.

 

Why do you think it also does this on my HP Star Wars Laptop and my Lenovo Y-50?

 

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DocRenz
Level 1
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Message 19 of 65
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Sure.

It´s this one

http://store.hp.com/GermanyStore/Merch/Product.aspx?id=W2F74AA&opt=ABB&sel=ACC


Hmm i guess it´s a BIOS Failure. On some Asus Gaming Laptops they have the same issius with the drops. But they fix it with BIOS updates..

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Sniperstorm2
Level 2
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Message 20 of 65
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Could you also send me a link to the forum thread on the German site?

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