Create an account on the HP Community to personalize your profile and ask a question
08-06-2016 10:18 AM
Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
10-19-2016 12:01 PM
This is happening to me as well. As a matter of fact i'm returning the laptop today due to this issue. HP blames it on Microsoft/Win10/Etc but that just isn't the case. I'm a 30+ year hardware professional/engineer complete with multiple degrees and certificates (including HP's own MasterTech Cert). I've even troubleshot this laptop to the conclusion that it is power related somehow. I can get a decent frame rate (we will use World ofWarcraft as the benchmark here) for a period of time then it just goes to nothing. I can actually regain frame rate by unplugging the charger for a few minutes, which while unplugged the frame rates gets EVEN worse (say down to 3 to 4 FPS at this point), then plugging it back in. It will shoot up to 60-80fps, even higher, with WoW running on Ultra. This tells me there is a power constraint when the charger stops actively charging the laptop, even though it is plugged in. As soon as it hits 100% and goes into a powered/non charging mode the frame rate starts to drop again...
I'm sure this can be fixed but i'm affraid I can't wait to see what happens. I'm going to keep using my 1.5yr old 17'' Asus ROG with the 865 chip, which is performing substantially better than this unit!
11-08-2016 10:44 PM
I the problem I think you are having is the CPU keeps throttling down to 800mhz. I have the same exact issue. I went to power setting and changed the processor power management setting from 5% to 100% and it seems to correct the issue. Give it a try and report back
11-09-2016 07:52 AM
Sorry but Windows 10 isn´t the Problem. That´simply **bleep** 😉
Me and 12 other people in the German HP forum have the same issius with the Omen 17 Laptop.
And we have found a solution on our own.
The failure is the AC Adapter.. 120 Watt are way to underpowerd for this type of Laptop.
So we testing it with a 150 Watt HP Smart AC Adapter... And? it works! No FPS Drops anymore!
Greetings from Germany
11-09-2016 09:19 AM
It´s this one
Hmm i guess it´s a BIOS Failure. On some Asus Gaming Laptops they have the same issius with the drops. But they fix it with BIOS updates..