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01-20-2017 10:13 PM
01-31-2017 04:07 PM - edited 01-31-2017 04:13 PM
Yes. They also told me to call Smartfriend. I was also told I voided my software warranty by upgrading the Windows 10 home edition to Windows 10 Pro and I had to factory reinstall.
02-24-2017 07:01 AM - edited 02-24-2017 11:00 AM
On my HP Omen, I have a i7-6700HQ, which is part of the 6th generation (not 7), and I have a NVIDIA 965M .
In the manual (http://h10032.www1.hp.com/ctg/Manual/c05356862 , page 17), checkmarks indicate that I can have either a 120W adapter, or a 150W adapter.
But if you look on page 38, you'll see misleading info :
- 150 W PFC, Smart, slim, 4.5 mm (for use with products with NVIDIA N16E-GR (965M) or Intel 7th generation processors only)
- 120 W PFC, S-3P, slim, 4.5 mm (for use with products with NVIDIA N16P-GX only)
According to this page 38, my 965M needs 150W, but my Intel 6th (i7-6700HQ) needs 120W
FYI, my pc was shipped in august 2016 with a "120 W" adapter.
Since february 2017, my pc is more and more freezing and rebooting by itself.
My PC even crashed one hour after I restored from a system image back when my PC was working properly (december 2016).
07-16-2017 01:11 PM
Just wanted to thank you for your post. Because of the info you provided, I was able to point the service rep to the specific pages of the Service Guide. End result: they're shipping me a 150w power adapter. (P.S. My computer's still under warranty; I have a 3-year CarePack.)