cancel
Showing results for 
Search instead for 
Did you mean: 
marfor
Level 1
8 6 0 2
Message 1 of 12
2,540
Flag Post

HP Omen laptop battery swollen

HP Recommended
HP Omen 17-w101
Microsoft Windows 10 (64-bit)
11 REPLIES 11
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,946 2,576
Message 2 of 12
Flag Post
HP Recommended

@marfor,

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

0 Kudos
marfor
Author
Level 1
8 6 0 2
Message 3 of 12
Flag Post
HP Recommended

After a month HP still havent contacted me. Good reason for everybody not to buy HP products!

0 Kudos
Kadokan
New member
2 1 0 1
Message 4 of 12
Flag Post
HP Recommended

Hİ I have the same issue with my omen 17 w200nt should ı take out my battery out too

marfor
Author
Level 1
8 6 0 2
Message 5 of 12
Flag Post
HP Recommended

Hi

I think You should remove it. Any battery like that poses a explosion risk. It can also damage other parts of laptop.

You can remove the battery and the notebook will run without a battery.

asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,432 1,713
Message 6 of 12
Flag Post
HP Recommended

Hi @marfor

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,432 1,713
Message 7 of 12
Flag Post
HP Recommended

Hi @Kadokan

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
marfor
Author
Level 1
8 6 0 2
Message 8 of 12
Flag Post
HP Recommended

After my second post here I was contacted by HP Customer Relations Team. They asked me my serial number. 

Its already 2 months and I haven't got answer for my question from HP. I have never seen such a crappy customer service. 

I think I have to contact Enrique Lores...

0 Kudos
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,432 1,713
Message 9 of 12
Flag Post
HP Recommended

@marfor

 

I have brought your issue to the attention of an appropriate team within HP, they should contact you soon. 

 

Thanks! 

Asmita
I am an HP Employee

0 Kudos
marfor
Author
Level 1
8 6 0 2
Message 10 of 12
Flag Post
HP Recommended

So after 2 months I received an answer. They even cant read. I wrote in my first post that laptop warranty has expired. Good job, HP. I disagree, that the swollen battery is not a safety issue.  I can give you my swollen battery.  Does anybody from HP want to leave it in your living room?


"We want to apologize, that for a long time you did not get any information from HP.
Why you did not try to reach us via email or phone previously?

Do you still have warranty of this device?
If not, we cannot change the battery, as this is not a safety issue because unit is out of warranty. The swollen battery is not a safety issue à it is safe to use. 
More info here: 
https://support.hp.com/us-en/document/c05640567

You can contact our warranty service, maybe they can order the new one, but you will have to pay for it."

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation