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‎02-22-2021 03:47 PM

HP Recommended
Product: Omen
Operating System: Microsoft Windows 10 (64-bit)

The wifi has just vanished.. I can't find it anywhere in the computer.. says to connect ethernet cable.. I have tried everything could someone please give me a phone number to call and talk to a agent.. I have looked everywhere and can't find it

4 REPLIES 4

‎02-22-2021 11:42 PM

HP Recommended

you can login to hp support assistance and see the contact option available there

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‎02-25-2021 07:46 AM

HP Recommended

@TonyR90

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎02-25-2021 07:52 AM

HP Recommended

So I found the issue.. took the bottom off and checked the wifi card, made sure the wires was connected and reset them (be gentle).. noticed a gash on the bottom of laptop.. which was right on top of the wifi card . and the wifi card had a dent in it.. so I have ordered a new wifi card for it which was only $20.. so when it arrives I will install and post updates on the situation

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‎02-25-2021 03:22 PM

HP Recommended

@TonyR90

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. Work on it as per your convenience and keep me posted on the results.  

ECHO_LAKE
I am an HP Employee

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