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delta619
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HP Omen manufaturing defect of right Hinge tear with everyone

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HP-Omen AX001tx
Microsoft Windows 10 (64-bit)

Hello , 

I am feeling terrible after spending a lot of money on my HP -OMEN and getting only loads of manufacturing defects since the start.

It has been 2 years since i bought it. 

Since then , after every few months a new hardware issue comes up and it gets totaly irritating.

Although for the 1st year , those were fixed under warrenty not  once , not twice but thrice. 

Just after warranty expired , New issues came up. Still today i have got display issues , HINGE issue , body defects etc etc . list is long.

I handle my laptop with care .

 

Since the 1st week , i could saw my right hinge dislocated from the joint , i didnt pay much attention to it.

As i thought the product is from HP and it is okay such minor defect.

But today that right hinge has torn  my body .

It grew more and more eventually after the warrenty expired.

It is soo sad that after spending more than $1000 on such an elite notebook , i am getting pathetic product from HP.

 

The manufaturing defect cost me much more . And i m sure HP wont consider my thoughts and will continue to demean loyal customers like me and ignore to make their profit. 

I need a same replacement of my product otherwise , i really wont let anyone feel the way i am feeling . Only if i feeel that HP reaaly cares about its customers only then i will continue to use HP products. 

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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@delta619

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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