Create an account on the HP Community to personalize your profile and ask a question
09-06-2022 12:55 PM
My Omen laptop does not seem to have a backlit key to turn the keyboard light on. Also, the F-5 and F-6 keys do nothing at all when I press them to turn on or off the sound. I have even downloaded the Omen manuals and I still cannot locate any keys on the keyboard to get these functions to work, so what am I doing wrong. I have also pressed every key on the keyboard to find the correct key and nothing works, is there any way to contact HP by phone as the laptop in only 24 hours old and under warranty.
09-06-2022 06:51 PM
Sorry to hear that you are having problems ... I would like to help you.
I want the check your current system configuration.
(1) Run msinfo32
- Select <System Summary>:
--->>> copy/paste to following key/value pairs:
System SKU ( equals HP product number (p/n) )
(2) Please report your results
Didn't find what you were looking for? Ask the community