HP Omen touchpad failing and wireless adapter switching off - unable to get support from HP

[bidsey]

Hi, I'm based in the UK and my Omen 16 (recently bought from Currys) is having severe touchpad issues (frezzing, lagging, randomly clicking) and the wifi will just disconnect and not reconnect, forcing me to disable/enable via device manager.

I had to really search but I finally got a contact number and opted to get support via Whatsapp. I've had no response. Is there any way to get a warranty repair or any kind of support for these issues?

[Nirvana_95]

Hi @bidsey

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing touchpad and WiFi-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you update all the drivers and let me know the outcome of it: https://support.hp.com/in-en/drivers 

Next, uninstall Touchpad device from device manager.

1. Press Windows+X to open the menu, and choose Device Manager on it.
2. In the device manager, expand category "Mice and other pointing devices".
3. Under this category, right-click on your Synaptics Touchpad driver and click on Uninstall.
4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button.
5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver.
6. Do not perform any manual upgrades to the driver until it does automatically.

Regarding the WiFi issue, Did you reinstall the network drivers? or update it from the HP website using a wired internet connection?

While you respond to that, I recommend the below steps:

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

If the issue persists, continue with the below steps: 

• If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 
• If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 
• If your computer does not have a wireless key or the wireless activity lights remains off or orange then continues using these steps. 
• Click Start, type troubleshooting into the Search field. 
• Select troubleshooting from the search results. 
• Click Network and Internet. 
• Click Internet Connections 

For more details consider using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

Hope this helps! Keep me posted. 

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