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HP Recommended
Omen 17-an100
Microsoft Windows 10 (64-bit)

Just started having a problem with the laptop not charging when plugged in. It would register the cord and show charging for 2-3 seconds and then not charge. Now the battery is dead, when I plug in the charger I get the orange charging light for 2-3 seconds and then nothing.  I’ve tried several different outlets. 

1 REPLY 1
HP Recommended

Hello @Aikijedi 

 

I assume you are still under warranty considering that series is less than a year old.

You will need to contact HP Support for a warranty issue.

Use this link and follow the prompts... Contact HP Worldwide | HP® Official Site 

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