HP Omen won’t power on.

[michaelschraff]

I’ve had this computer for about a year, and since I’ve owned it, it has periodically randomly shut down. Usually I am able to boot the computer back up, but now it will not turn on. The LED next to the adapter jack is not on even though the laptop is plugged in to a working outlet. The AC adapter and battery are working fine. I have tried the solutions given to people with similar issues and none have worked. I did see that this model has a known issue with shorting. If this is likely the case, will HP take responsibility for the hardware issue?

[Raj1788]

@michaelschraff

Thank you for joining the HP Support Community.

Appreciate all your time and efforts.

To answer your question "will HP take responsibility for the hardware issue?"

If the product is covered under the regular warranty contact Hp support for the service option.

I suggest you click on this link: https://support.hp.com/in-en/document/c04718479 and follow the solution.

If the issue persists, I would personally suggest you contact our HP phone support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!