HP Omen wont turn on when plugged in

[Leonardo707]

So i have a friend that has a HP Omen 15 ek1035TX that wont turn on when the laptop is plugged in, problem started randomly when my friend was playing a game (genshin impact) his laptop turned off out of nowhere and now the laptop wont turned on when plugged, it would turn on with battery power but once he plug the charger it turned off/wont turn on. when he tried to turn it on while plugged in it gave 5 blink + 3 quick blink on the caps lock. he tried to reseating the ram, remove the battery and it still giving him the same error.

[Leonardo707]

weird thing is the battery is charging when it is plugged in though it wont turn on when it is plugged in

[Nal_NR]

Hi @Leonardo707,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I’m sorry to hear about your friend’s laptop issue—it’s especially frustrating when a reliable device suddenly stops working, especially during gaming. Let’s try to figure out what’s going on.

• Has the laptop experienced any physical damage, such as drops or spills, that could have triggered this issue?
• Has your friend noticed any unusual behavior, like overheating or performance drops, before it shut down while gaming?
• Is the charger being used the original one that came with the laptop, or has it been replaced recently?

Let's try these steps. 

Perform a Hard Reset:

• Disconnect the charger and remove the battery (if removable).
• Press and hold the power button for 15-20 seconds to discharge residual power.
• Reconnect the battery and charger, then try turning it on.

Inspect the Charger and Power Port:

• Ensure the charger and charging port are clean, undamaged, and functioning correctly.
• Test with another compatible charger to rule out issues with the adapter.

Reset BIOS/CMOS:

• Disconnect the battery and charger.
• Open the back panel and remove the CMOS battery (small coin-like battery).
• Wait for about 5-10 minutes, then reinsert the CMOS battery and try powering on.

Check for Specific Error Code (5+3 Blink):

• On HP laptops, the blink code typically relates to motherboard or processor issues.
• Refer to the HP support documentation for this model to confirm the meaning of the 5+3 blink pattern.

Run Diagnostics with Battery Only:

• Power on the laptop using only battery power and press F2 repeatedly to access HP hardware diagnostics.
• Run a comprehensive diagnostic test to identify any hardware failures.

If these steps don’t resolve the issue, it could indicate a deeper hardware fault, potentially related to the motherboard or power delivery system. The laptop may need inspection and repair at an authorized service center.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Leonardo707]

he done all that and nothing changed. he brought the laptop to Official HP Service Center in Malang, Indonesia and after they checked the laptop they said the motherboard, battery and thermal paste need to be changed and the price is crazy.... he bought the laptop back in 2021 at $1,500 usd and the Service Center quoted him for $3,200 usd for the repair.....like how is it double the price of the laptop for the repair???????

[Leonardo707]

Here is the chat with the Service Center and i translated it for u

"Good afternoon, here is the repair offer for laptop SO2501013:

• Replace motherboard (hangs while charging) Rp. 47,650,000 ≈ $2,920.00
• Repair thermamodule (damaged cooling grease) Rp. 500,000 ≈ $30.60
• Replace battery (drains quickly) Rp. 3,900,000 ≈ $239.00

Full payment is required upfront upon agreeing to the offer.

Estimated waiting time is approximately 2-4 weeks. Awaiting your confirmation."

[Nal_NR]

Hi @Leonardo707,

We apologize for the inconvenience. 

I would request you to contact HP Phone support who can or the service center for further updates. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.