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‎06-07-2022 09:47 PM

HP Recommended
Product: 15-cx000l1a
Operating System: Microsoft Windows 11

My son uses an HP gaming laptop, lately, he complains that it shuts down by itself. So I updated the UEFI to the latest version and ran a test on components and I received the following ID: GUVPKR-93XB4W-XD7W2J-08F303 could someone please help and tell me what to do. I would like to understand what's the problem. Thank you in advance. 

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1 person had the same question
3 REPLIES 3

‎06-11-2022 01:00 PM

HP Recommended

Hi @ChrisKA69 

 

Welcome to the HP Support Community 

 

I'd like to help! 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Along with that could you tell me if your son is able to boot into Windows?

Press and hold the power button for 30 seconds and let me know the outcome of it. 

 

Keep me posted. 

 

 

NIRVANA_95
I am an HP Employee
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‎06-14-2022 07:47 AM

HP Recommended

Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

Please get back to us with the details requested so that we can assist you further. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
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‎06-17-2022 11:59 AM

HP Recommended

Hi @ChrisKA69

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
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