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HP PC Hardware Diagnostics Battery Check Fail

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OMEN by HP - 17-an101no
Microsoft Windows 10 (64-bit)

I'm having a problem with my battery - it won't power my laptop. This means that whenever I unplug my laptop from a power outlet, it shuts down immediately. I'm able to charge the battery, but it just won't power the laptop. I did the recent BIOS update, checked my settings to make sure there was nothing obvious I was missing.


So I ran the HP PC Hardware Diagnostics tool and the Battery Check test failed with the following error code: 67NK1D-9MPA1D-MFPW2K-C0B013


The laptop is about 6 months old so I still have the warranty but it seems weird that the battery is having issues like this. Mind you, I've had this issue for at least 3 months now. I just haven't needed to unplug it much so I didn't realise it was having a problem.


I also ran the battery check in HP Support Assistant and these are the results: 



HP Support Agent
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Message 2 of 2
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Welcome to the HP Support Community!


I reviewed your post and I understand that the computer shuts down when you unplug the charger.


Don’t worry, I assure you I will try my best to get this sorted.


I checked the failure ID you have shared and looks like the battery is gone bad. I recommend you contact support and they will assist you in this regard.


Here is how you can get in touch with support.


1)Click on this link –

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!




I am an HP Employee

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