02-14-2020 11:19 AM - edited 02-14-2020 01:13 PM
I'm having a problem with my battery - it won't power my laptop. This means that whenever I unplug my laptop from a power outlet, it shuts down immediately. I'm able to charge the battery, but it just won't power the laptop. I did the recent BIOS update, checked my settings to make sure there was nothing obvious I was missing.
So I ran the HP PC Hardware Diagnostics tool and the Battery Check test failed with the following error code: 67NK1D-9MPA1D-MFPW2K-C0B013
The laptop is about 6 months old so I still have the warranty but it seems weird that the battery is having issues like this. Mind you, I've had this issue for at least 3 months now. I just haven't needed to unplug it much so I didn't realise it was having a problem.
I also ran the battery check in HP Support Assistant and these are the results:
02-17-2020 10:54 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that the computer shuts down when you unplug the charger.
Don’t worry, I assure you I will try my best to get this sorted.
I checked the failure ID you have shared and looks like the battery is gone bad. I recommend you contact support and they will assist you in this regard.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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