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rifqii14
Level 1
9 6 0 2
Message 1 of 2
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HP Pavilion 15-ec0001ax HIBERNATE/SHUTDOWN by ITSELF AFTER BIOS UPDATE F.08

HP Recommended
HP Pavilion 15-ec0001ax
Microsoft Windows 10 (64-bit)

So I just brought my laptop HP Pavilion Gaming 15 ec0001ax on Juny 2020 and got HP BIOS Update version F.08 on 03-August-2020. Now whenever I play games on my laptop, after around 20-30 minutes the fan suddenly loud and the laptop HIBERNATE/SHUTDOWN BY ITSELF. 

 

I think I may have pinpointed it to the "boost" feature on the CPU which allows it to overclock from 2.1Ghz to 3.7Ghz, however the issue is intermittent -- sometimes it will sit at 3.68Ghz for hours without issue, sometimes as soon as it increases, the system hibernate/shutdown. I have been watching it like a hawk while playing, and sometimes it will shut the system down within 20-30 minutes,other times I can play for 8 hours without a problem. 

 

I cannot change anything about the boost settings -- not the peak allowed, not the multiplier, nothing. These settings are unavailable to the user, either in the control panel or through BIOS menu.

 

 

 

BEFORE THE BIOS UPDATE (exactly on F.05), I DON'T GET THIS ISSUE AT ALL. 

 

 

 

My specs :

 

HP Pavilion 15 ec0001ax

 

AMD Ryzen 5 3550H processor with integrated Radeon Vega 8 graphics

 

NVIDIA GeForce GTX 1050 GPU with 3GB memory

 

16GB DDR4 2400 system RAM

 

 

 

*note : When I am not gaming, it's cannot hibernate/shutdown itself. It'js just happen when i'm gaming only

 

 

 

Got any solution?

1 REPLY 1
RevolverIA
Level 4
37 37 0 38
Message 2 of 2
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HP Recommended

I can confirm that F.08 version is buggy and causes problems such as ;

Slow battery charging 
Random shutdowns / hibernations
Slow booting
Crashes
Higher temperatures than normal (probably sends more voltage than needed to the CPU)

The bios update is buggy, you can't roll back due to a ''feature'' added with it which doesn't let you roll back bios AT ALL

Call HP Support, tell them about the update causing problems. They can't roll it back, even if you send the laptop in for repairs. Insist that the BIOS update is the problem and has to be investigated by development team. 

NOTHING THEY ADVISE YOU WILL FIX THE ISSUE. THE UPDATE IS FAULTY.

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