cancel
Showing results for 
Search instead for 
Did you mean: 
KpKreddY
New member
2 1 0 0
Message 1 of 4
504
Flag Post

Solved!

HP Pavilion 15 gaming laptop

HP Recommended
HP Pavilion Gaming - 15-dk0045tx
Microsoft Windows 10 (64-bit)

My i bought my new laptop and i facing trouble with my screen while normal usage like browsing, videos, etc it happened multiple times i am provided the images of some times i took with my cell phone so please help me. Some times i did what it is telling me to but it not resolved.

IMG_20200203_134011.jpg

IMG_20200205_121342.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,722
Message 2 of 4
Flag Post
HP Recommended

Hi @KpKreddY

 

Welcome to the HP Support Community. I'd be happy to assist you with the error. 

 

 Let's try these steps - 

 

Step#1 SFC scan - 

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. 

Follow the below steps to perform an SFC scan.

 

1. Press Windows key + X key.

2. Select command prompt (admin).

3. Type the below command: Sfc /scannow

 

Step#2 System Maintenance Troubleshooter - 

Try running System Maintenance Troubleshooter to get the problem automatically detected and fixed. Please follow the steps given below.

 

1. Go to control panel.

2. Select system and maintenance.

3. There select troubleshooting.

4. In troubleshooting, go to system and security and select run maintenance task.

5. Select system maintenance and follow the on screen instructions.

 

If the issue still persists, try these steps - Using the HP Cloud Recovery Tool

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

3 REPLIES 3
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,722
Message 2 of 4
Flag Post
HP Recommended

Hi @KpKreddY

 

Welcome to the HP Support Community. I'd be happy to assist you with the error. 

 

 Let's try these steps - 

 

Step#1 SFC scan - 

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. 

Follow the below steps to perform an SFC scan.

 

1. Press Windows key + X key.

2. Select command prompt (admin).

3. Type the below command: Sfc /scannow

 

Step#2 System Maintenance Troubleshooter - 

Try running System Maintenance Troubleshooter to get the problem automatically detected and fixed. Please follow the steps given below.

 

1. Go to control panel.

2. Select system and maintenance.

3. There select troubleshooting.

4. In troubleshooting, go to system and security and select run maintenance task.

5. Select system maintenance and follow the on screen instructions.

 

If the issue still persists, try these steps - Using the HP Cloud Recovery Tool

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

KpKreddY
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

First of all thanks for your reply, it worked thanks Screenshot (20).png

 

😀

0 Kudos
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,722
Message 4 of 4
Flag Post
HP Recommended

Hi @KpKreddY

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation