HP Pavilion 17, Start nur mit Netzstecker

[Sven1975]

Product: Pavillon Gaming 17- Cd1xxx
Operating System: Microsoft Windows 10 (64-bit)
Pavillon Gaming 17- cd1xxx , NEW

Restarting the laptop I can only with plug-in!!

Bios updated, all drivers up to date, hp diagnostic tool shows everything

all right (memory, battery, etc.) . 🙄

Problem of startup affects shutdown, hibernation!
Only from energy-saving mode "Save energy when folding" he awakens!

As soon as it is after the "shutdown" or
When hibernation is started, I can IMMEDIATELY unplug the power cord and it continues to run normally
and.. boots to the finished start!! 😳 Strange!!

Battery power as expected and I can continue working or playing!!

Please help because HP Support still does not respond after 2 weeks!
No more HP :d owncast_face_with_sweat:

Thank you very much!!

[MatheusH · Accepted solution]

Hey @Sven1975 

Hope your doing fine! 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.