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‎08-21-2020 01:53 PM

HP Recommended
Product: HP Pavilion 17 Gaming
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

 

I have a major problem regarding my 9 months old gaming laptop.
I set it in standby for about an hour and couldn’t turn it back on since then. The light that indicates if the system is running is on, but the display remains black. It seems like the system is stuck in a booting process because it gets hot after a while, but the cooling fans won’t start running.

I’ve already tried to turn it off and on multiple times. The power supply seems fine, as well as the battery.

Has anyone had the same issue or knows a solution?
Thanks in advance

1 person had the same question
1 REPLY 1

‎08-24-2020 11:46 AM

HP Recommended

@Chrissli

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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