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Nadast
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HP Pavilion Gaming - 15-ec0044nq Laptop heats up to the point of restarting

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HP Pavilion Gaming - 15-ec0044nq
Microsoft Windows 10 (64-bit)

The laptop (purchased a few months ago) heats up in roughly 30 min of gaming to the point where it restarts by itself. I am concerned for my CPU and GPU.

A few requests for the support team, if you can help with the following: 

 - Can you help me diagnose this (the laptop is brand new, within warranty)?

 - Can you recommend temperature control software that would also allow me to increase fan speed to avoid frying my processing units?

 - I have purchased the Operating System, Antivirus and Office pack on it and am not very keen on exchanging the laptop for another, but I need to know for sure that my CPU and GPU are not in danger. 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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@Nadast

 

I reviewed your post and I understand that the computer is overheating.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108921.exe

 

AMD: https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107633.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103831.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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