Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

HP Pavilion Gaming - 15-ec0044nq Laptop heats up to the point of restarting

HP Recommended
HP Pavilion Gaming - 15-ec0044nq
Microsoft Windows 10 (64-bit)

The laptop (purchased a few months ago) heats up in roughly 30 min of gaming to the point where it restarts by itself. I am concerned for my CPU and GPU.

A few requests for the support team, if you can help with the following: 

 - Can you help me diagnose this (the laptop is brand new, within warranty)?

 - Can you recommend temperature control software that would also allow me to increase fan speed to avoid frying my processing units?

 - I have purchased the Operating System, Antivirus and Office pack on it and am not very keen on exchanging the laptop for another, but I need to know for sure that my CPU and GPU are not in danger. 

HP Support Agent
HP Support Agent
29,155 29,127 1,957 2,602
Message 2 of 2
Flag Post
HP Recommended



I reviewed your post and I understand that the computer is overheating.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.








Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation