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HP Recommended
HP Pavilion Gaming - 15-ec0095nr
Microsoft Windows 10 (64-bit)

Okay, so I got this laptop back in April and everything was working amazing until the beginning of August, I would be mid playing a game like Rainbow Six Siege and it will just pull up a blue screen saying "Locking..." and then lock seconds later, and won't do anything until I do a hard reset. I figure this is overheating.

-I have pulled the computer apart and cleaned every crevice

-I have cleaned the fans thouroughly

It is not an issue regarding dust.

This didn't start happening until after a forced BIOS update on start up sometime early August, but I tried downgrading my BIOS and nothing changed.


I have a cooling pad under the laptop, I have the cooling pad propped up, the laptop has more than enough breathing room.


This issue will happen with any game, not just intensive games, I even had this thing lock up on me while I was playing Escapists 2 and it's beyond annoying to be mid game and (BLUESCREEN "Locking..." > Black screen).


I believe it could be a heat sink issue, I was going to get a new heat sink and some much better thermal paste (Grizzly Kryonaut) and a new heat sink.. Well I can't find the heat sink for this laptop anywhere, not even after market, and I really don't want to send this thing in to get it fixed, I also work with this computer and I can't be without it for weeks for repair.


I'm at a loss of what it could be, I've ran tests, everything came back fine, but it will happen during gaming and it's not even a guaranteed max load during gaming applications.


Please send help 😞

HP Recommended

@Wingatar Welcome to HP Community!


I understand that you are facing an overheating issue.


I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

  • Games stop responding during play.  

  • Windows stops responding during use.  

  • Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

  • When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

  • Dust inside the laptop.  

  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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