HP Pavilion Gaming 15-ec2010ur reboots itself without being connected to the charger.

[Nikeee]

The laptop works without problems as long as it is plugged in. When I use it unplugged, it starts to restart periodically. Here are logs from event viewer.

Název protokolu:System
Zdroj: EventLog
Datum: 25.02.2024 11:50:21
ID události: 6008
Kategorie úlohy:Není
Úroveň: Chyba
Klíčová slova: Klasické nastavení
Uživatel: Není k dispozici
Počítač: Nik
Popis:
Předchozí vypnutí systému (11:49:50, ‎25.‎02.‎2024) bylo neočekávané.
Kód XML události:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-02-25T10:50:21.4562972Z" />
<EventRecordID>1916</EventRecordID>
<Correlation />
<Execution ProcessID="3224" ThreadID="3268" />
<Channel>System</Channel>
<Computer>Nik</Computer>
<Security />
</System>
<EventData>
<Data>11:49:50</Data>
<Data>‎25.‎02.‎2024</Data>
<Data>
</Data>
<Data>
</Data>
<Data>11</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E8070200000019000B00310032001902E8070200000019000A003100320019023C0000003C000000000000000000000000000000000000000100000000000000</Binary>
</EventData>
</Event>

Název protokolu:System
Zdroj: Microsoft-Windows-Kernel-Power
Datum: 25.02.2024 11:50:12
ID události: 41
Kategorie úlohy:(63)
Úroveň: Kritická
Klíčová slova: (70368744177664),(2)
Uživatel: SYSTEM
Počítač: Nik
Popis:
Systém se znovu restartoval, aniž by se předtím zcela vypnul. Tato chyba mohla být způsobena tím, že systém přestal reagovat, selhal nebo že došlo k neočekávané ztrátě napájení.
Kód XML události:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>9</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2024-02-25T10:50:12.1524348Z" />
<EventRecordID>1942</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Nik</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
<Data Name="LidReliability">false</Data>
<Data Name="InputSuppressionState">0</Data>
<Data Name="PowerButtonSuppressionState">0</Data>
<Data Name="LidState">1</Data>
</EventData>
</Event>

[Gaya1239]

Hi @Nikeee,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Pavilion Gaming 15-ec2010ur is experiencing unexpected reboots when not connected to the charger, there could be several reasons for this issue. 

Here are some steps you can take to troubleshoot and potentially resolve the problem:

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Check Battery Health:

• Open the HP Support Assistant or a similar utility that may have come pre-installed on your laptop.
• Look for a battery health or diagnostics section to check the overall condition of your laptop battery.
• If the battery is degraded or faulty, it may be causing unexpected reboots. In such cases, you might need to replace the battery.

Power Settings:

• Go to "Control Panel" or "Settings" on your laptop.
• Navigate to "Power Options."
• Check the power plan settings, especially when on battery power. Make sure it's not set to shut down or restart unexpectedly.

Update Drivers:

• Ensure that your graphics drivers, chipset drivers, and other essential drivers are up to date. Outdated drivers can sometimes cause system instability.
• Visit the official HP support website HP Pavilion Gaming - 15-ec0010nt Software and Driver

Windows Update:

• Make sure that your operating system is up to date. Windows updates often include bug fixes and improvements that can resolve unexpected issues.

Overheating:

• Overheating can cause a laptop to shut down or reboot. Make sure the laptop's vents and fans are not blocked, and there is proper airflow.
• Use a cooling pad to help dissipate heat more efficiently.

Check for Malware:

• Perform a thorough scan for malware and viruses using a reputable antivirus program. Malicious software can sometimes cause unexpected behavior.

BIOS/UEFI Update:

• Check if there is a BIOS/UEFI update available for your laptop on the HP support website. Updating the system firmware can sometimes resolve compatibility issues.

System Logs:

• Check the Windows Event Viewer for any critical errors or warnings around the time of the reboots. This may provide clues about the cause of the issue.

Refer to this document: HP Pavilion Gaming - 15-ec0010nt

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Gaya1239]

Hi @Nikeee,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Pavilion Gaming 15-ec2010ur is experiencing unexpected reboots when not connected to the charger, there could be several reasons for this issue. 

Here are some steps you can take to troubleshoot and potentially resolve the problem:

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Check Battery Health:

• Open the HP Support Assistant or a similar utility that may have come pre-installed on your laptop.
• Look for a battery health or diagnostics section to check the overall condition of your laptop battery.
• If the battery is degraded or faulty, it may be causing unexpected reboots. In such cases, you might need to replace the battery.

Power Settings:

• Go to "Control Panel" or "Settings" on your laptop.
• Navigate to "Power Options."
• Check the power plan settings, especially when on battery power. Make sure it's not set to shut down or restart unexpectedly.

Update Drivers:

• Ensure that your graphics drivers, chipset drivers, and other essential drivers are up to date. Outdated drivers can sometimes cause system instability.
• Visit the official HP support website HP Pavilion Gaming - 15-ec0010nt Software and Driver

Windows Update:

• Make sure that your operating system is up to date. Windows updates often include bug fixes and improvements that can resolve unexpected issues.

Overheating:

• Overheating can cause a laptop to shut down or reboot. Make sure the laptop's vents and fans are not blocked, and there is proper airflow.
• Use a cooling pad to help dissipate heat more efficiently.

Check for Malware:

• Perform a thorough scan for malware and viruses using a reputable antivirus program. Malicious software can sometimes cause unexpected behavior.

BIOS/UEFI Update:

• Check if there is a BIOS/UEFI update available for your laptop on the HP support website. Updating the system firmware can sometimes resolve compatibility issues.

System Logs:

• Check the Windows Event Viewer for any critical errors or warnings around the time of the reboots. This may provide clues about the cause of the issue.

Refer to this document: HP Pavilion Gaming - 15-ec0010nt

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!