HP Pavilion Gaming 17 Keyboard Keycaps Replacement

[Gus40]

Hello,

I have a Pavilion Gaming Laptop 17-cd0xxx. Overtime the keycaps on my keyboard have smudged, the WASD and shift keys in particular. What is the easiest way of going about getting new keycaps for my laptop?

I've attached an image to help understand my issue better.

[Jacob1232]

Same issue, would HP be able to replace the keycaps under warranty? 

[Gus40]

anyone have an idea?

[praveenbv · Accepted solution]

Hi @Gus40, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.